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Anna Uzintseva

Specialist of Client Service TFL.Moscow

“I will be brief. Brevity is generally important to transport routes”.
Personal characteristic

Anna has been fascinated with aviation since childhood (her favorite book is The Airport by Arthur Hailey), and everything related to aviation. She finds time for dancing, singing and sports such as pilates and court tennis. Now she deals with work of love - professional or personal growth. She deems working inspiration to be a reward, other than a condition of successful progress.

Professional interests

Being a universal professional, Anna does not specialize in any particular area of logistics, she is interested in every task.

Interesting fact about me:

Anna studied (which is obviously for an aviation devotee) at Moscow State Technical University of Civil Aviation.

Sergey Godlevsky

Specialist of the Department for Developing Relationships with Clients TFL.Vladivostok.

“I do my best to work in a simple, reliable and honest manner. Usually it is equal to working well“.
Personal characteristic

Sergey is a football enthusiast (a fan and a player) and an avid reader of the science fiction (including Russian one). Right now, he is almost certainly listening to music, which accompanies him always and everywhere – any good music, which elicits emotions, literally from Tiesto to Slipknot.

Professional interests

Expert knowledge of such groups of commodities as: metalware, machines, diesel generators, auto parts, fabric. He enjoys working with China – in his opinion it is “the country of opportunities”.

Interesting fact about me:

Sergey was born and works in Vladivostok. He is a practical man – he considers personal experience and deep knowledge of the specifics of the line of activity to be the important factors of success.

Personal characteristic

Professional interests

Interesting fact about me:

Maria Vasileva

Lead Specialist of Client Service TFL.Moscow

“A smile works wonders. Even by phone”.
Personal characteristic

Her hobbies include tattoos and picnics, swimming and cinema, music and tennis. Maria likes challenges. Maria likes to solve the problems she faces for the first time. Maria is responsible and sensible (Libra according to the horoscope). Right now, is seriously thinking about the second higher education.

Professional interests

She is a specialist in customs business and customs procedures. She can easily fascinate customs - and, by the way, she does it regularly. She says that she can think of any scheme for transportation of any cargo from anywhere in the world.

Interesting fact about me:

Maria has the State Medal for academic progress. Higher legal education. Impeccable recommendations.

Valentina Diachenko

TFL.Vladivostok Client Service Specialist

“I am concerned about your cargo – because for the time of delivery it becomes sort of my cargo“.
Personal characteristic

A conqueror of the most beautiful summits of Primorsky region, seeker of adventures, tourist and traveler – Valentina has a hobby of photography, drawing pictures, dancing and skiing. Right now, she (for sure) worries about yet another cargo, although we are confident that everything is OK with it.

Professional interests

She treats every shipment as a unique one – therefore she loves to work absolutely with all groups of commodities and absolutely in all directions … every time, mind you, she finds something new for herself.

Interesting fact about me:

Valentina is a native of Nakhodka, in Primorsky region. She graduated from the Vladivostok Branch of the Russian Customs Academy majoring in “Customs Affairs“.

Veronika Samoylenko

TFL.Vladivostok Head of Client Service Department

“I came to the interview in TFL one hour earlier. I just do not like to be late“.
Personal characteristic

Have you ever seen a singing girl behind the wheel of a car? It might have been Veronika. She likes to bake cakes, pour herself some tea and read. She writes verses. Watches horrors. Rights now she is improving her professional level in the sphere of container transportation logistics.

Professional interests

She specializes in container transportation from China, Korea and Japan – to the capital of the country and other regions, with various options of customs clearance (Moscow, Vladivostok, Belorussia).

Interesting fact about me:

She was born in Primorye region, near Ussuriysk. She received higher education on the specialty “Organization of Transportation and Management on the Water Transport“, majoring in Transport Logistics and Multimodal Transportation.

Aleksey Zygmant

Specialist of Client Relations Development Division TFL. Moscow

“I like order in everything. I like, to tell the truth, when everything is in order”.
Personal characteristic

Aleksey likes order ... and movies with unpredictable outcomes. Fisherman, snowboarder, football player. He believes that everything can be achieved, the main thing is the balance between personal and professional. Therefore, right now he is in charge of the development division “TFL-Moscow”.

Professional interests

Having studied the logistics methodology “from top to bottom”, Aleksey optimizes any transport scheme, even our best specialists turn to him for an expert advice.

Interesting fact about me:

Aleksey was born in Kiev, graduated from Moscow University of the Ministry of Internal Affairs of Russia specializing in Jurisprudence. He knows the system from inside and is able to defend the client’s interests to anyone, including government agencies.

Tatiana Kryukova

Lead Specialist of Client Service TFL. Moscow

“I have no bad habits. But only love for business trips”.
Personal characteristic

Being a devoted traveler and theatergoer, Tatiana is also fond of sports such as volleyball, swimming, table tennis. Right now she is studying English.

Professional interests

She knows firsthand a specific nature of most ports and customs of the Russian Federation. She has experience of work with a variety of product groups, from dishware and fabrics to metal. Tatiana likes business trips.

Interesting fact about me:

She was born in Insar (the city is located in the Republic of Mordovia), Tatiana graduated from V.P. Goryachkin Moscow State Agro Engineering University majoring in Applied Computer Science in Economics.

Anastasia Federova

Lead Specialist of Client Service TFL. Moscow

“Approximately, probably, perhaps are not so great words. I tend to be exact“.
Personal characteristic

Anastasia watches movies in the original, can draw and play volleyball a little bit. Luscious different music sounds from her earphones, on her bookshelf there books in English (she prefers classic science fiction). She has excellent culinary skills. Anastasia is a loco person, she never stops halfway. Right now she is studying some foreign economic activity aspects (as she says, now’s not the time to let into details).

Professional interests

Universal high-level specialist, developed expertise in the area of multimodal transportations.

Interesting fact about me:

Anastasia was born in Kirov. Graduated from a marketing department at G.V. Plekhanov Russian University of Economics in Moscow, specialty “Logistics”.

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The point is, it's easy, very easy to be different. But incredibly difficult at the same time to be better
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Important! If you are a client of the company or have already filled out the form and selected the manager, this particular person in future will answer all your queries.
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Calculator of transportation by motor road Close
Calculator of transportation by motor road
Moscow and Central Russia Vladivostok and the Far Eastern region
Destination of transportation ?
Terminal services in Moscow ?
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Type of Container, in feet ?
Type of Container, in feet ?
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Total with VAT 20%: 0руб.

Unfortunately, the calculation for Vladivostok and DV-regions is in development, but you can contact the Manager - he will answer your questions

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Weight of cargo up to 25.5 tons;
Going beyond Moscow Ring Road from 80 rubles/km;
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#Эксперты TFL
Очерк менеджера TFL: Гуанси - это слово, которое должно быть в словаре каждого бизнесмена ведущего дела с Китаем

Работа с бизнесом из КНР требует внимательного подхода к каждой мелочи, особенно если речь идет о личных аудиенциях в поднебесной. Собираетесь посетить с рабочим визитом Китай? Помимо чемодана прихватите с собой и кейс от TFL в котором мы подробно расскажем, о каких особенностях стоит помнить перед личиной встречей, и как в целом формируется подход к общению деловых партнёров. Наш эксперт Владимир Ким проработал в Китае 5 лет, за это время он сопровождал директоров китайских компаний в Россию, участвовал в переговорах как переводчик и очень хорошо изучил культуру поднебесной.

Что такое Гуанси?

Достаточно древний китайский термин, на русский язык его можно перевести как «доверие» или «гармония». Иногда его трактуют как «блат» и «кумовство», однако данное сравнение не корректно. Гуанси (кит. трад. 關係, упр. 关系, пиньинь: guānxì) не несет в себе скрытых или отрицательных смыслов, это отношение людей за пределами семьи. Каждый китаец который намерен с вами сотрудничать долго и эффективно, будет пытаться построить с вами доверительные отношения, основанные на «человечности».

Практически это означает, что помимо обсуждения объективных данных (выгода, рентабельность расходы) партнер из поднебесной будет всеми доступными путями формировать у нас чувство доверия. Например, предложит помощь в решении каких-либо вопросов, даже бытовых. Вам проведут экскурсию, при необходимости помогут с транспортом или гостиницей, оплатят счет в ресторане.

Эксперт Группы компаний TFL Владимир Ким

«Сам лично видел, вопрос о оплате счета превратился в спор и чуть ли не в драку, и я не шучу. Этот как игра или соревнование, если угодно. Тот, кто в итоге оплачивает счет, показывает свое уважение к человеку. Вот так одна такая мелочь как счет может привести к непониманию и попросту к конфликту», - отметил он.

 Однако сакральный смысл Гуанси кроется в другом – построить с вами бизнес-отношения, при которых слово дороже договора. Примечательно, что отсутствие доверия и приводит к тому что китайские партнеры предпочитают работать через рекомендации, (об этом мы писали в предыдущей статье). Отчасти Гуанси можно сравнить с деловым этикетом, но только отчасти.   К примеру, нарушив правила хорошего тона в ресторане при партнерах в России и Европе, вы просто поймайте неодобрительный взгляд, но саму сделку это не повлияет. В Китае дела обстоят иначе - можно кардинально испортить отношения изначально проявив невежество к традиции партнера из поднебесной. К вам потеряют уважение и могут обмануть, обхитрить, ввести в заблуждение и просто не считать вас за полноценного партнера. Если вы хотите настроиться на одну волну с потенциальными контрагентами, то Гуанси должно стать для вас настольной азбукой, но изучать все тонкости можно годами. Однако есть несколько простых правил которые стоит соблюдать.

Первые шаги к правильному тону

  • Не стоит отказываться от обеда или ужина за счет партнера, это невежество. Китайцы верят: удача сопутствует тому, кто хорошо ест, данный символизм нужно соблюдать. При этом не нужно говорить о делах, просто познакомитесь, оцените еду, поинтересуйтесь кулинарной традицией региона. (Можете попробовать оспорить право на оплату счета, но будьте готовы к провалу)
  • Следуйте тезису: здесь и сейчас. Уберите из лексикона при встречах «возможно» и «потенциально» -  в Китае любят четкость и уверенность, это вызывает уважение. Плюс личное присутствие на сделке или на обсуждении - настоятельно рекомендуется.
  • Можно ли прийти со спутницей? Можно, зависит от личного желания. Этим можно показать китайцу, что ты доверяешь ему, познакомив со своей семьей или хорошими друзьями.
  • При вручении любых подарков первое слово, которое сойдет с уст вашего китайского партнера – это «спасибо, не стоит». Это не всегда означает нет, а говорит за него китайская культура и воспитание. Зачастую этим он показывает не отказ от подарков, а скромность. Поэтому в случае, когда партнер дарит Вам подарки, сначала Вы должны вежливо отказаться, но в конце концов принять и душевно поблагодарить.

Изображение обложки  GormaKuma с сайта Pixabay 

#Блокчейн в транспортной отрасли
#Кубок TFL
#Лидеры TFL
#Надежные игроки отрасли
#Программа «Фонда TFL»
#Эксперты TFL
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